Refund policy

Refund & Exchange Policy

Thank you for shopping at DEPS & DASS Uniform Store. We want every student to be properly outfitted, and we're happy to help if something isn't quite right.

Returns & Exchanges — 15-Day Window

We accept returns and exchanges within 15 days of the delivery date. To be eligible, items must be:

Unworn and unwashed
In original condition with all tags attached
Free of damage, stains, or alterations

How to Request a Return or Exchange

Contact us at hilinda1004@gmail.com within 15 days of receiving your order. Please include your order number and the reason for your return or exchange. We will provide instructions on how to send your item back.

Exchanges

If you need a different size, we're happy to exchange your item for the correct size, subject to availability. We recommend consulting our Size Chart before ordering to ensure the best fit.

Refunds

Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund. Approved refunds will be processed to your original payment method within 5–10 business days.

Non-Returnable Items

The following items are not eligible for return or exchange:

Items returned after the 15-day window
Items that have been worn, washed, or altered
Items marked as final sale

Shipping Costs

Return shipping costs are the responsibility of the customer unless the item was received damaged or incorrect.

Questions?